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Harness Consulting Limited

Telephone:

+44 (0)1264 980 005

Fax:

Email:

Address:

1 Toomers Wharf
Canal Walk
Newbury
Berkshire
RG14 1DY
United Kingdom

Keywords:

Digital Enablement; Data as an Asset; Data Consulting; Global Disruption; Growth Strategy; HARNESS Solutions; Market Development; Customer Data; Data Optimisation; Value Proposition; Digital Leadership; Customer Focus; Interpreting Data; HARNESS-it

Contact Name:

Melanie Foster

Contact Position:

Director | Principal Consultant

Summary:

We work with our clients to optimise the use of customer data through all aspects of their organisation, including sales, marketing, customer service, innovation, and service development. 

Description:

HARNESS is a customer-led insights consultancy working in partnership with other forward thinking organisations.

We work with our clients to optimise the use of customer data through all aspects of their organisation, including sales, marketing, customer service, innovation, and service development.  We know that all the customer data gathered over time accumulates to an immense body of multidimensional information that is sometimes unstructured and often difficult to navigate.

We seek to understand where our clients are on their digital journey, what next steps to take to drive and sustain customer success, and to identify solutions that could improve efficiency and ROI.

We can help you understand more about your customers and directly translate that knowledge into improved decision-making and revenue performance.  Using our data insight experience, we can help your organisation move from ambition to action to results, whether the challenge is achieving top-line growth, optimising profit or augmenting the value chain.

We work with industry-leading partners to manage the change, communications and upskilling needed and ensure that all business units can effectively deliver the value from a customer-focused transformation project.  Our holistic approach will enable your organisation to champion digital performance, energize your teams, and achieve your unique business goals.

PRODUCTS/SERVICES

Insights Consultancy

We work with our clients to optimise the use of customer data through all aspects of their organisation, including sales, marketing, customer service, innovation, and service development.

Market Development

We work with our clients to develop growth strategies using segmented data that has been tested for relevance and optimised for analysis.   The insights we deliver will support your commercial decision-making, including whether to target non-buying customers in current market segments or identify and target new customers in current and new market segments.

Digital Enablement

The programmes we deliver will help to instil a transformation mindset through leadership, mentoring, facilitation and influencing. Solutions might include face-to-face training sessions, drop-in clinics and ‘hands-on’ workshops.  Effective digital enablement results in a direct positive impact on internal and external customer satisfaction.

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